Desktop Support

First level of support triages issues and provides solutions for routine matters primarily at the desktop level.  Helpdesk support and response is tailored to the levels of need in the organization.

Level 1 Support Options:

  • Ensure servers are routinely updated

  • Management of password security and resets

  • Efficiently manage data and file storage

  • Collaboration with vendors in the level 1 space such as Microsoft and others

  • Print and file share management

  • Assistance with company events as needed for level 1 technology support

  • IT Help Desk available to meet the needs of the business

  • Remove users as needed to ensure no further access

  • Resolve desktop and technology working environment issues for end users

  • Asset management – deploy, maintain and upgrade computer assets

  • Set-up new users and complete IT onboard training

Schedule time to:

  • Understand your unique business model and needs

  • Gain insight into your current IT structure and craft recommendations to support efficient growth

  • Propose the right options for your strategy, your growth plans and your technical support needs